Terms & Conditions

Online Shopping Policy

 

1.      Delivery Policy

2.      Privacy Policy

3.      Security capabilities & policy for transmission of payment

4.      Returned and refund policy

Delivery Policy

 

We undertake to despatch your order within 7 business days. We will confirm delivery of your order via email if you provide your email address. 

 

Delivery destinations

 
We ship online orders within Singapore only. To assure quick reliable delivery, we deliver all orders to Non-P.O.Box addresses during weekday between  9am-6pm.

 

 

Recipient not home

 
If the recipient is not home when your delivery is made, a calling card will be left at the door or in the letterbox asking you to call our customer service representative at 65-62782188 to arrange a convenient time for re-delivery arrangement. (A SGD15 charge may be incurred for redelivery).The timing for re-delivery will also be affected with some orders not able to be redelivered until the following day.

 

Note: We guarantee delivery of our products to your doorstep. Please provide specific instructions regarding delivery alternatives if this condition is not likely to be suitable. 

 

Delivery charges

 

We provide FREE DELIVERY for order SGD150.00 and above (inclusive of GST). A delivery fee of SGD15.00 will incur for order below SGD100.00, and SGD10 for order above SGD100.00 and SGD150.00 below, All products within a single order will be made in one delivery

 

Self Collection

 

Customer must present order acknowledgement receipt to the counter upon collection of goods.

Self collection must be made ,5 business days after payment and within 14 days, at our office (Precise Two 15 Gulway #01-05 Singapore 629193)

Should there be any unforeseen circumstances that the customer is not able to collect the goods within 14 days, please call our customer service hotline at 65-62782188 to re-arrange the collection time.

 

Privacy Policy

 

Collecting and using personal information

 
Welcome to fohfoh.com. We appreciate your interest in our company and products. When you visit and navigate our sites and when you communicate with us via our sites, we will not collect personal information about you unless you provide us that information voluntarily.  fohfoh.com will not sell, license, transmit or disclose this information outside of our company and its affiliated parent company unless (a) expressly authorized by you, (b) necessary to enable Fohfoh’s contractors or agents to perform certain functions for us, or (c) required or permitted by law. In all cases, we will disclose the information consistent with applicable laws and regulations and we will require the recipient to protect the information and use it only for the purpose it was provided.

 

By “personal information,” we mean data that is unique to an individual, such as a name, address, e-mail address, or telephone number. From time to time, we may request personal information from you at our sites in order to deliver requested materials to you, respond to your questions, or deliver a product or service.

 

Your e-mail

 
We welcome your comments or questions about our websites at fohfoh.com We will share your comments and questions with our customer service representatives and those employees most capable of addressing your questions and concerns.

 

 

We may allow third-party advertising companies or ad networks to display advertisements on our websites.

 

- We do not provide any personal information to these companies. 
- These companies may use tracking tools, such as cookies, to collect information about computers used to view or interact with their advertisements. 
- Some of these companies may be members of the Network Advertising Initiative, which offers consumers the ability to opt out of ad targeting by all member companies. 
- If you post information about yourself or others, or communicate with others using our website, please note that we cannot control who reads your postings or what they do with the information you provide. We encourage you to use caution in posting personal information.

 

We may use information to:

 

- Fulfill your requests for products; 
- Offer products that may be of interest to you; 
- Customize the advertising and content that you see on our website; 
- Facilitate use of our website; 
- Manage your account and your preferences; 
- Analyze use of and improve our website, products and services; 
- Identify and protect against fraudulent transactions and other misuses of our website; and 
 

Other information; "cookies" and "tags"
You should also be aware that when you visit our websites, we collect certain information that does not identify you personally, but provides us with "usage data," such as the number of visitors we receive or what pages are visited most often. This data helps us to analyze and improve the usefulness of the information we provide at these websites.

Like most commercial website owners, we may use what is known as "cookie" technology. A "cookie" is an element of data that a website can send to your browser when you link to that website. It is not a computer program and has no ability to read data residing on your computer or instruct it to perform any step or function. By assigning a unique data element to each visitor, the website is able to recognize repeat users, track usage patterns and better serve you when you return to that site. The cookie does not extract other personal information about you, such as your name or address.

 

Linking to other sites
From time to time, fohfoh.com may provide links to other websites, not owned or controlled by fohfoh.com, that we think might be useful or of interest to you. We cannot, however, be responsible for the privacy practices used by other website owners or the content or accuracy of those other websites. Links to various non-Lock & Lock websites do not constitute or imply endorsement by Lock & Lock of these websites, any products or services described on these sites, or of any other material contained in them.

We welcome your comments or questions about our websites at fohfoh.com We will share your comments and questions with our customer service representatives and those employees most capable of addressing your questions and concerns.

 

 

Security capabilities & policy for transmission of payment policy for transmission of payment

 

Security

 
We want you to know that your transaction at fohfoh.com is both private and secure.

 

We use secure sockets layer/secure server software (SSL) to encrypt and protect information you send to us, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorised access ,ensuring that you are dealing with the legitimate and secure server..

We welcome your comments or questions about our websites at fohfoh.com We will share your comments and questions with our customer service representatives and those employees most capable of addressing your questions and concerns.

 

 

Payment

 
We currently accept  Visa® ,MasterCard® and Direct debit

 

Please be assured that our systems offer complete security and that customers information is kept private.

Please feel comfortable shopping with Fohfoh and enjoy your experience.
 

We welcome your comments or questions about our websites at fohfoh.com We will share your comments and questions with our customer service representatives and those employees most capable of addressing your questions and concerns.

 

 

What information do we collect and how do we use it?

 
When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account.

 

We welcome your comments or questions about our websites at fohfoh.com We will share your comments and questions with our customer service representatives and those employees most capable of addressing your questions and concerns.

 

 

Credit Card Details

 
All credit card payments are processed securely through the eNets. Payment by credit card is the fastest way to receive your order as there is no clearance delay. We do not store any credit card information on our servers.

 

We welcome your comments or questions about our websites at fohfoh.com We will share your comments and questions with our customer service representatives and those employees most capable of addressing your questions and concerns.

 

 

Your Consent

 
By using our website, you consent to the collection and use of this information by FohFoh. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

 

We welcome your comments or questions about our websites at fohfoh.com We will share your comments and questions with our customer service representatives and those employees most capable of addressing your questions and concerns.

 

 

Return and refund policy refund policy

 

Warranty & Returns  

 

Customer Satisfaction
Around the globe, the Lock&Lock® name stands for superior product quality and outstanding customer service. Our commitment to customer satisfaction is absolute priority. We believe that we can work together with our customers to make every purchase a positive experience. Our goods are carefully inspected before leaving our facilities.

 

14-day Warranty

 
This warranty does not include chipping, cracking, breaking or peeling due to dropping. If you received a product you believe to be defective, contact Customer Care at 62782188 within 14 days of purchase for a free replacement. If, due to unavailability and or actual product replacement cannot be made, we will credit the full purchase price amount toward future purchases of Lock&Lock® brand products. Warranty replacement items or parts may subject to delivery and handling charges.

 

 

Return & Exchange

 

Returned products will only be accepted on the occasion that we sent you the wrong products or they are damaged.

 

If products are to be returned, they MUST be unopened, & in the original packaging and returned within 14 days of purchase. Please retain your Invoice/receipt in the event of any return, as we require proof of purchase before any refunds can be processed.

 

If incorrect products have been sent to you, you must notify us of the error within 7 days of delivery. We will arrange the incorrect goods to be returned to us at no charge to you. The correct goods will be dispatched immediately without extra charges incurred by the buyer. You are required to pay delivery charges if you have ordered the incorrect products and seek for exchange.

 

We can only process products purchased from our website, and provide advice on products available on our website.

 

Please note: Credits are valid only for Lock&Lock purchases and are not redeemable or exchangeable for cash or a cash equivalent, except as required by applicable law. 

 

We appreciate your understanding that upon return, the goods will be inspected. Credits or refunds issued will be for the item value. Delivery and handling charges are non-refundable.  If you cancel your order after the goods has left our facilities, you are still responsible for delivery cost and the refund for goods  will be made only after we confirm the receipt of the goods back to our facilities.

 

We aim to provide you with quality products to satisfy your needs. If you are dissatisfied with or have any complaints about any of our products and/or services, please email us This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We will answer your emails as quickly as possible. This is our promise to you because your satisfaction is our primary concern.

 

We advise all our customers to review this Delivery policy and returned merchandise / refund policy page frequently as this Policy may be amended by us at any time without specific notice to you. The latest Policy will be posted on this site and you should review this Policy prior to using this site.

 


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